Terms and Conditions
Last updated: 2025
These Terms and Conditions (“Terms”) govern your access to and use of the website and services provided by Smart Desk Automation (“Smart Desk Automation,” “we,” “our,” or “us”).
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.
1. Services
Smart Desk Automation provides front desk automation services, including but not limited to:
AI receptionist and call handling
Appointment scheduling
SMS and chat automation
Customer intake workflows
CRM and communication automation
Related consulting and setup services
Services may involve automated systems, artificial intelligence, and third-party integrations.
2. No Medical, Legal, or Professional Advice
Smart Desk Automation does not provide medical, legal, or clinical advice.
Any automated communications, scheduling, or intake services are administrative in nature only. Clients are solely responsible for:
Medical, legal, or professional decisions
Compliance with industry regulations (including HIPAA, if applicable)
Accuracy of information provided to end users
3. Client Responsibilities
You agree to:
Provide accurate and lawful information
Use the Services only for legitimate business purposes
Ensure compliance with all applicable laws and regulations
Obtain any required consent from your customers or patients (including call recording and SMS consent)
Maintain confidentiality of login credentials
Supervise automated systems and review outputs regularly
You acknowledge that automation is not error-free and requires human oversight.
4. Communications Consent
By using our Services, you acknowledge and consent that:
Calls may be recorded for quality assurance and training
SMS, voice, and chat interactions may be logged
Automated messages may be sent on your behalf
You are responsible for ensuring compliance with:
TCPA
CAN-SPAM
State and federal call recording laws
Any applicable industry-specific regulations
5. Payments and Fees
Fees for Services are agreed upon separately through proposals, invoices, or subscription plans.
Unless otherwise stated:
All fees are non-refundable
Late payments may result in suspension or termination of Services
Prices are subject to change with notice
Third-party fees (e.g., SMS, call minutes, software licenses) may apply and are your responsibility.
6. Intellectual Property
All content, software, workflows, designs, trademarks, and materials provided by Smart Desk Automation remain our intellectual property unless otherwise agreed in writing.
You may not:
Copy, resell, sublicense, or reverse-engineer our systems
Use our branding without permission
Remove proprietary notices
7. Third-Party Services
Our Services may integrate with third-party platforms (e.g., CRM, telephony, payment processors).
We are not responsible for:
Third-party outages or failures
Data loss caused by third-party services
Changes to third-party pricing or policies
Use of third-party services is subject to their own terms.
8. Service Availability & Limitations
We do not guarantee:
Continuous or uninterrupted service
Perfect accuracy of AI-generated responses
Specific business outcomes or revenue increases
You acknowledge that automation systems may experience downtime, errors, or limitations.
9. Termination
We reserve the right to suspend or terminate Services immediately if:
These Terms are violated
Services are used unlawfully or abusively
Payment obligations are not met
Use poses legal, security, or reputational risk
Upon termination, access to Services may be revoked without refund.
10. Limitation of Liability
To the maximum extent permitted by law:
Smart Desk Automation is not liable for indirect, incidental, or consequential damages
Total liability shall not exceed the amount paid by you to us in the preceding 3 months
We are not responsible for lost revenue, missed appointments, or business interruptions
Use of the Services is at your own risk.
11. Indemnification
You agree to indemnify and hold harmless Smart Desk Automation from any claims, damages, liabilities, or expenses arising from:
Your use of the Services
Violations of laws or regulations
Communications sent on your behalf
Data you provide or process
12. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any disputes shall be resolved in courts located in Orange County, California.
13. Changes to These Terms
We may update these Terms at any time. Updated versions will be posted on our website with a revised “Last updated” date. Continued use of the Services constitutes acceptance of the updated Terms.
14. Contact Information
For questions regarding these Terms, contact:
Smart Desk Automation
Orange County, California
📧 [email protected]
