Privacy Policy
Last updated: 2025
Smart Desk Automation (“Smart Desk Automation,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to front desk automation, AI reception, appointment scheduling, call handling, messaging, and related business services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Information You Provide to Us
We may collect personal information that you voluntarily provide, including but not limited to:
Name
Business name
Email address
Phone number
Appointment details
Messages or inquiries submitted through forms, chat, SMS, or phone calls
Billing and payment information (processed through third-party providers)
B. Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Date and time of visits
Referring URLs
Cookies and tracking technologies
C. Call, SMS, and Voice Data
If you interact with our automated phone, SMS, or AI receptionist systems:
Calls may be recorded for quality assurance and training purposes
SMS and chat communications may be logged
Appointment and interaction metadata may be stored
2. How We Use Your Information
We use collected information to:
Provide, operate, and improve our Services
Automate appointment scheduling, call handling, and customer communication
Respond to inquiries and customer support requests
Send service-related communications
Analyze performance and improve automation workflows
Comply with legal and regulatory obligations
Protect against fraud, misuse, or security threats
3. Sharing Your Information
We do not sell your personal information.
We may share information with:
Service providers (e.g., hosting, analytics, CRM, payment processors)
Mobile information will not be shared.
Technology partners that support automation features
Legal authorities when required by law or to protect rights and safety
Business transfers in the event of a merger, acquisition, or sale of assets
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All third parties are required to maintain appropriate security and confidentiality.
4. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
Improve website functionality
Analyze usage patterns
Measure marketing effectiveness
You may disable cookies through your browser settings, though some features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to:
Provide our Services
Meet legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements
7. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
Know what personal information we collect
Request access to your personal information
Request deletion of your personal information
Opt out of certain data processing activities
Not be discriminated against for exercising your rights
To exercise these rights, contact us at [email protected].
8. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our Services constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Smart Desk Automation
Orange County, California
📧 [email protected]
